Frequently Asked Questions

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How does selling my iPhone work?

Get your offer by answering a few quick questions about your iPhone. If you choose to sell, you can either arrange a local sale or send your iPhone to us using our secure shipping option. Once we receive and inspect your device, we'll finalize your offer and issue payment.

How much will you pay for my iPhone?

Your offer is based on the model, storage capacity, condition, and other details you provide about your iPhone. You'll see your offer before deciding whether you want to sell.

Will my offer change after you receive my iPhone?

Your initial offer is based on the information you provide. When we receive your iPhone, we inspect it to verify its condition and functionality. If everything matches, that's the amount we expect to pay. If something is different, we'll contact you and explain the difference before making any adjustment.

How does shipping work?

If you're selling by mail, we'll provide the shipping option needed to safely send us your iPhone. Our secure shipping kit includes protective packaging and a prepaid USPS Priority Mail return label that is insured and trackable.

A flat $10 shipping charge is shown at checkout. That amount is credited back when you accept your final offer and payment is issued.

What if I don't want to ship my iPhone?

If you're located nearby, local customers can arrange to sell their iPhone in person. Contact us to ask about local drop-off options.

How long does the process take?

Most inspections are completed within 24 hours of delivery. Once your final offer is accepted, payment is issued within 24 hours of inspection.

What happens if I decline a revised offer?

If your iPhone doesn't match the information provided and we need to revise your offer, we'll explain why. You can accept the revised offer or request that your iPhone be returned. If you decline the revised offer and have your device returned.

What do I need to do before sending my iPhone?

Before sending your iPhone:

✓ Back up your data
✓ Turn off Find My iPhone
✓ Erase your personal information
✓ Remove your SIM card and accessories

That's it. No special preparation is required.

Is my personal information secure?

Yes. We use secure e-commerce and shipping processes, and we only use the information needed to provide your quote and process your sale.

Still Have Questions?

We're happy to help! Text us directly at (317) 539-1445