Frequently Asked Questions
Quick answers to common questions about shipping, payment, and how the process works.
No upfront cost. Free prepaid shipping label.
⚡ Most customers ship their device the same day.
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How fast do I get paid?
Most payments are sent within 24 hours after inspection.
Do I have to ship my phone?
No. Local customers can arrange a drop-off or meetup.
Do I have to pay anything?
No. There’s no upfront cost. We provide a free prepaid shipping label.
Do you send a shipping kit?
No. We use a faster method—just print your label and ship using your own box.
Will my offer change?
Your offer is based on the details you provide. As long as everything matches, there are no hidden deductions or surprise changes.
How do I get paid?
Once your device is received and verified, you’re paid within 24 hours.
How long does the process take?
Most customers print their label and ship the same day,
and get paid within a few days of delivery.
What do I need to ship my phone?
Any sturdy box works. Just pack your device securely and attach the prepaid label.
What happens after I ship my phone?
We receive your device, inspect it, and issue your payment within 24 hours.
What if my phone’s condition is different than I selected?
If anything doesn’t match, we’ll send you an updated offer for approval before moving forward — no changes are made without your approval.
Is my personal data safe?
Yes. We recommend erasing your device before shipping. Your data is never accessed or stored.